Why the Aquatic Center Has More (Facebook) Friends Than You Do
Story by Joe Parrino
Jennifer Mannarano was scrolling down a friend’s Facebook page when
she spotted a familiar and very nearby aquatic center.
So the Tie Breaker Family
Aquatic Center is on Facebook now...hmm, Mannarano thought as her
mouse arrow scurried toward the link.
Click.
The aquatic center’s page was intriguing. But not just for its photos
of inner tube splashes and frolicking toddlers. What caught Mannarano’s
attention was that hundreds of people had added the aquatic center to
their list of “likes”, a label Facebook users put onto pages they
approve of and want to be linked to.
Mannarano, a Hopkinsville mother of two young children, quickly
discovered the reason. The aquatic center’s page was filled with
comments from customers trying to win free passes.
Every day the page put up a new contest. For example, one weekday
customers were invited to post something they liked about their trip.
Everyone who did so got entered into a drawing. Three winners were
picked and announced on the page. Then aquatic center officials would
mail the customer their passes.
Another contest required customers to guess the total attendance for
opening day. Those who came closest to the actual number (1190) got a
free pass.
Games and giveaways are the drivers behind the aquatic center’s
Facebook debut, says Cindy Daly, an account executive with the
Evansville, Ind., firm Magnetic Image that the city contracted to
market the aquatic center.
In one month, the aquatic center’s page is already linked with about
800 and counting different Facebook users. That not only means that all
the park’s promotions need only a couple keystrokes and screen clicks
to instantly reach a huge market. It also means that, like
Mannarano, all the friends of those Facebook users can find the aquatic
center’s page by stumbling across the link.
If each of the aquatic center’s Facebook likers has 100 friends,
that’s a possible 80,000 people within reach. The marketing potential
is exponential.
But easy access is only one of the advantages of marketing
through social media, Daly said. The other is interactivity.
Traditional media such as television, radio and publications don’t
interact much with their intended audiences. Radio call-in contests are
as social as advertisers could get in the past.
But that is far surpassed by the messaging, linking, posting and file
sharing capacity of Internet-based media. Nowadays, the advertiser can
pinpoint potential customers and cultivate mutually beneficial
relationships much more effectively.
Mannarano became a regular visitor to the aquatic center’s page. She
entered as many of the contests as she could.
This also contributed to her family attending the aquatic center more
regularly. On a recent trip, she lay under a sun canopy holding her
2-month old Kennedy, who was already beach legal dressed in a
zebra-stripe bikini. From there Mannarano could watch her 4-year-old
son Elliot and husband Derick drift along the Lazy River tube
ride.
The Mannaranos live only a few miles away. They found themselves coming
so frequently to the aquatic center that they decided to get season
passes. At only $49 per person above two years old, the cost for an
entire summer’s access added up to $150.
Definitely a deal for her family, Jennifer said.
But as the Facebook page and a check of license plates in the parking
lot, the aquatic center is even becoming known as a bargain for
families who live further away.
For the last four summers, Sharon Bohnenberger and two teenage
daughters have driving from their Clarksville, Tenn., home to
Hopkinsville every Monday, Wednesday and Friday.
“We stay at the aquatic center all day from opening 11 a.m. to 7 p.m.,”
Bohnenberger stated emphatically.
Bohnenberger joked that the trip is worth it because she’d rather look
at waterslides than dishwater. But after laughing, she explained that
no other attraction within commuting distance can offer all-day fun so
affordably.
Her daughters Michelle,13, and Brenda, 14, agreed. Both of them invite
friends regularly.
Bohnenberger was pleased to learn about all the promotions and
giveaways on Facebook. She grabbed her cell phone, opened her Facebook
account and was linked to the aquatic center’s page in less than a
minute. Her family already has season passes, but she thought free
passes would come in handy for bringing friends.
Heather Nees, wife of a Fort Campbell soldier, said the word about
Hopkinsville’s aquatic center, has spread fast among military
families.
Nees found out about it on Facebook. Being new to the area, she emailed
other military spouses about affordable summer activities. Soon, she
had several messages posted on her Facebook page recommending the
aquatic center and even pasting in a link to its Web site.
After visiting, Nees said she could see what all the hype was about.
She arrived 15 minutes before opening and there was already a long line
at the gate.
Daly said her firm has hit the Clarksville and Fort Campbell markets
with plenty of radio and television commercials. Some of those
commercials can be viewed at yet another social media hotspot: on the
aquatic center’s own YouTube channel.

